Shipping policy
Shipping Policy
At Cuvalon, we keep shipping simple and transparent so you know exactly what to expect.
Shipping Availability
We currently ship within the United States only. At this time, we do not offer international shipping.
Shipping Rates
- Free shipping on orders over $99
- $9.99 flat rate on orders under $99
Processing Time
- Orders are processed within 2–5 business days
- Processing times may be longer during peak seasons or high order volumes
Delivery Time
- Estimated delivery: 7–14 business days after processing
Total Delivery Time
- Orders typically arrive within 9–19 business days (including processing and shipping)
Order Tracking
Once your order ships, you will receive an email with:
- Your tracking number
- Carrier details
Shipping Delays
While we aim to deliver on time, delays may occur due to:
- High demand or seasonal volume
- Carrier or logistics issues
- Weather or unforeseen circumstances
If your order is significantly delayed, we will keep you informed.
Lost or Damaged Orders
Lost Packages:
If your order has not arrived within 15 business days after the estimated delivery window, please contact us at support@cuvalon.com. We will assist in locating your package or arranging a replacement or refund.
Damaged Items:
If your order arrives damaged, please contact us within 48 hours of delivery and include photos so we can resolve the issue quickly.
Additional Information
- We do not ship to P.O. Boxes, APO/FPO addresses, or restricted locations
- Shipping fees are non-refundable
Contact
Need help? Reach out anytime:
support@cuvalon.com